Journal of International Commercial Law and Technology
2026, Volume 7, Issue 1 : 512-517 doi: https://doi.org/10.5281/zenodo.18716428
Original Article
Fostering Engagement through Job Resources and Social Support: An Empirical Evidence from Banking Industry
 ,
1
Research Scholar, Gujarat Technological University, Ahmedabad. Assistant Professor, School of Liberal Arts & Management Studies, P P Savani University, Kosamba.
2
Director, Naranlala School of Industrial Management & Computer Science, Navsari.
Abstract

This study investigates the influence of job resources and social support on employee engagement within the banking industry, utilizing the Job Demands-Resources (JD-R) framework. Given the demanding nature of the financial sector, understanding the drivers of a dedicated and vigorous workforce is essential for organizational resilience. Employing a cross-sectional descriptive research design, data were collected from 537 permanent bank employees in South Gujarat, India, through snowball sampling between July and December 2025. The data were analysed using Structural Equation Modelling (SEM) via SmartPLS 4.0 to assess the measurement and structural models. The empirical results support both research hypotheses, revealing that job resources ( = 0.347, p < 0.001) and social support ( = 0.198, p < 0.001) significantly and positively influence employee engagement. The model demonstrated moderate predictive accuracy, explaining 39.7% of the variance in engagement. These findings underscore the importance of fostering autonomy, providing constructive performance feedback, and cultivating supportive supervisory relationships to enhance employee dedication. While limited by its cross-sectional nature and regional focus, this research provides vital insights for bank management to design interventions that leverage social and organizational resources to optimize human capital in an increasingly volatile market

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